Customer Satisfaction
Return, Refund & Cancellation
We stand behind our products. Your satisfaction is our top priority.
Promise Of Quality
Quality and purity of our products—and the results you achieve—are our top priorities. If you're not happy, we're not either. We listen to our customers. Every herb is selected with care and quality intent, allowing us to create formulations that promote vitality while maintaining the highest purity and integrity. If you're not 100% satisfied, we proudly stand behind our products and promise to issue a prompt refund.
Returns, Refunds & Process
We want you to be completely satisfied with your purchase. If for any reason you're not, we've made our return process simple and hassle-free.
How long do I have to return a product?
You may return products within 7 days from the date of shipment.
How do I start my return?
Simply email us at care@ujana.in and send the product back to our warehouse. Upon receiving the returned product, we will issue a refund, credit, or replacement. If you need more help, feel free to call us at +91-93115 75961.
By when will I receive my refund or replacement?
Once the returned item is received at our warehouse, we will process your refund to the original payment method or ship a replacement within 7–10 business days.
Is there a return fee?
Generally, no return fee is charged. However, return shipping costs must be borne by you unless the return is due to our error. We may request a photo of the damaged or incorrect item prior to waiving the shipping fee.
Cancellation Policy
- If the order has already been processed, it cannot be cancelled.
- Ujana holds sole discretion in accepting or rejecting cancellation requests.
- By placing an order, the customer agrees not to dispute the cancellation decision made by Ujana.
Need Help With Your Order?
Our customer support team is ready to assist you with returns, refunds, or any other questions.
Last updated: January 2025 | Ujana Private Limited